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Healthcare Practice Management

How we increased patient visit volume by recalling patients not seen in 6 months

Many practices we talk to, say that they are OK with the patient volume they get. We tend to work with practices that are looking to grow aggressively. One of our clients wanted to grow their business, expand to a few more locations and also to hire more providers. Of course, there are many ways […]

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Healthcare Practice Management

How we increased patient visit volume by reappointing no shows

We all struggle with no-show patients. Here’s how we helped one of my clients book an average of 1,000 re-appointed patients per month simply by mining their EPM (they use CareCloud as an EPM only and use EMA as their EMR). This works well if you are willing to put a little bit of time […]

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Healthcare Practice Management

Tips on the people, processes and technologies you need to run your healthcare call center

Patients are behaving like consumers these days. Unless you are blessed to be operating with no-shows less than 10%, you will most likely need to put in some extra efforts to improve patient visit volume. Every day you deal with last minute cancellations from patients, no show patients that didn’t bother to even notify you, […]

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Healthcare Practice Management

How we brought “no-encounter” patients back to the clinic and increased the visit volume

When we first started with an Ophthalmology group, our charter was to improve revenues and allow for expansion. Part of that process was of course, to look inwards and increase their clean claims rate, increase collections (payer and patients), reduce no-responses and denials etc.. but a large part of this was also to increase the […]

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Healthcare Practice Management

How we went from 22 to 225 patient google reviews in 6 months

It’s super easy to get patient reviews if you are providing a stellar service. Before you start asking for reviews, please do survey your patients to find out if they are happy with your providers or not. There are MANY patient reviews software vendors – you can choose any one of those, or you can […]

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Healthcare Practice Management

Moving your EMR to the cloud

            There has been an obvious trend towards medical practices moving or purchasing cloud-based EMRs. For many practices – especially those on the smaller side – there is almost always no cost reason to undertake the effort of provisioning a server, paying for its installation, paying the cost of patching and maintenance, and replacing it […]

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Healthcare Practice Management

Patient Engagement Journey and ways to improve it

 (A Doctor’s guide) Are you looking for ways to boost your medical practice revenue? Looking to keep patients around, grow your practice and improve quality of care? Consider, informed decision making, patient empowerment, and satisfaction as the next major goals for your practice. Patients today expect continuous support and guidance at each step of their […]

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Healthcare Practice Management

Tips on running a physician liaison team

I run growth for a healthcare practice and a large part of our practice is fed by physician referrals. While this is just one of the demand gen channels I manage, this is the most important one for me right now. The physician liaison / field sales reps team is constantly out in the field meeting […]